A valid Annual Comprehensive Maintenance and Support Contract is essential to ensuring that your CEMView application software is always up-to-date with the latest features and that your support questions are promptly answered.
With a Comprehensive Maintenance and Support Contract, our expert technicians will conduct two (2) detailed Maintenance Inspections per contract period to verify that your CEMView application and computer are running at peak performance.

Feature Specifications:

	25 Hours of Technical Support Support hours are deducted for each incident (1 hour minimum); Hours are deducted for Semi-Annual Inspections and Software updates (10 hours maximum per contract period); Hours can be used at client’s discretion for screen development, calculation / logic changes, report modifications, etc.
	24/7/365 Support Technical Support hours are valid for use 24/7/365; Nexus will respond within 4 hours of any telephone request for support; support hours are deducted after each support incident.
	Two (2) Semi-Annual Maintenance Inspections Semi-Annual Maintenance Inspections are performed via remote dial-in, internet, VPN or Nexus Support Desk access at a mutually agreed upon time. Inspected items: • Review and analyze the Windows Event Log • Review and analyze the main SQL Server database, perform database maintenance and report size constraints • Review and analyze the SQL Server logs • Review and analyze the CEMView Event Logs • Review and analyze the previous 7 days of calibrations and report any anomalies • Review and analyze the CEMView Trace Console logs and report any anomalies A detailed report summarizing the conclusions and results of the inspected items will be provided. It will include an evaluation of the overall performance of the computer and CEMView application and, if applicable, suggest ways to optimize total system performance.
	Nexus Client Support Website Nexus provides a website for clients with an active Comprehensive Maintenance and Support Contract. Available Resources: • Free E-mail Account for support links, CEMView update announcements • Free utilities such as serial monitor (spy any COM port) and FSClient (OPC test client) • Access to your specific CEMView configuration as of the last Semi-Annual Inspection via FTP • Copies of all your previous Semi-Annual Inspections via FTP • Access to all support incidents including problems and corrective action taken • 20% discount on CEMView Plug-ins and optional features with an active Contract
	Two (2) Semi-Annual Software Updates Nexus will often make changes to the CEMView product based on our customers’ feedback. Product updates within your version helps to ensure that you have the latest functionality and improvements available on your system. • Updates are typically performed during the Semi-Annual Maintenance Inspection process • Software updates and enhanced features are described in the Semi-Annual Inspection report
	Nexus Support Desk Nexus Support Desk allows a means to access your system with your permission over a high speed internet connection through most firewalls. • Allows for faster response to a support incident • Security is maintained as access to the machine must be granted by the user